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It's always a great day when you receive positive feedback back from a client.
Here are some testimonials from satisfied customers:
Regarding Our Customer Call Back Service
"Thank you for the great job you are doing with the call back surveys on our new installs and repair visits. Your team treats our customers with respect which we greatly appreciate. Each report has valuable data and insights that have helped our team understand our customer's perspective of us and meaningfully improve our customer service. We have made changes in some cases to address weaknesses your survey has identified. Keep up the good work." Keith Galitz, President Canby Telcom (Canby, OR)
On a Customer Newsletter We Redesigned
"We had great response on our last newsletter - more than we've ever had in the past. So, GREAT WORK!!" Rachel Watson, Marketing Director Home Telephone Co. (St. Jacob, IL)
On a Strategic Market Research Project
"I have worked with numerous consultants over my many years in the telecommunications industry, none more professional than Dave Nieuwstraten. His understanding of our industry made a huge difference. We had a 58% return rate and were extremely satisfied with the product and results given to us by Pivot. I would highly recommend utilizing Dave's expertise!" Rhonda Dukart, Marketing and Public Relations Manager Consolidated Telcom ( Dickinson, ND)
Regarding our Customer Call Back Support
"I wanted to take a moment and thank you and the folks at Pivot Group for helping us track our customers satisfaction over the past year. We are committed to improving the customer experience at every level, and with the help of partners such as Pivot Group, we will continue to be successful, and beat the competition. Thanks again for all of your assistance in helping us reach our goals." Les Austin, Vice President Customer Care GVTC (New Braunfels, TX)
On Our Marketing Department Services
"Thank you again for all the support you provide us as you serve as our marketing department. The promotions you come up with are effective, the ads you design look great, and you are always there for us when we need your help. Our market is more competitive but you're helping us to win. Thanks." Cecile Archibeque, Assistant Manager Yucca Telecom/RCRTC (Portales, NM)
On a Customer Survey Project
"Pivot replaced the speculation of our customer's needs with substantiation through valuable research. Now, Ben Lomand can market our new products and services with confidence, knowing that we have given our customers what they desire in a telecommunications company." Carrie Huckeby, Competitive Services Manager Ben Lomand Telephone (McMinnville, TN) |
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